Privacy Policy

Last Updated: September 2026

Jade X Sage respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Jade X Sage collects, uses, shares, and protects your information when you visit www.JadeXSage.com, make a purchase, book an appointment or experience, submit a custom order, join our email list, or otherwise interact with our business.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Jade X Sage, we may collect information including:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase history
Appointment or booking information
Custom Waistbead preferences, including colors, crystals, and requested intentions
Payment and transaction information
Communications you send to Jade X Sage
Marketing preferences
Website activity, browser information, device information, and cookies
Any other information you voluntarily provide to us

Payment information may be processed directly by Shopify or another authorized payment provider. Jade X Sage may not directly receive or store your full payment card information.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Create and complete custom products
Schedule and manage appointments
Coordinate Private Shopping Experiences and events
Process payments
Provide customer service
Respond to questions, repair requests, or replacement requests
Communicate order or booking updates
Send promotional emails or marketing communications when permitted
Recommend products or services that may interest you
Improve our website, products, services, and customer experience
Prevent fraud, misuse, or unauthorized transactions
Comply with applicable legal, tax, accounting, or regulatory requirements

Custom Orders

When you submit a custom Waistbead request, Jade X Sage may collect information about your desired colors, crystals, intentions, design preferences, and other details necessary to create your piece.

This information is used to design and fulfill your custom order and communicate with you regarding your selections.

Email Marketing

If you subscribe to Jade X Sage marketing communications, we may send you emails regarding:

New products
Custom Waistbead availability
Restocks
Special offers and promotions
Events
Private Shopping Experiences
Waistbead & Wine experiences
Crystal education
Brand updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing messages does not prevent us from sending transactional communications related to purchases, bookings, payments, or customer service matters.

Cookies & Website Technology

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand how visitors use the site, measure performance, and support marketing activities.

Cookies may collect information such as your browser type, device information, pages visited, interactions with the website, and approximate location based on technical information such as an IP address.

You may be able to manage cookies through your browser settings or other privacy controls made available through our website.

Some website features may not function properly if cookies are disabled.

Shopify

The Jade X Sage website and online store are powered by Shopify.

Shopify may process certain personal information on our behalf in connection with website hosting, checkout, payments, analytics, fraud prevention, and other ecommerce services.

Your information may therefore also be subject to Shopify’s privacy practices.

Payment Providers

Payments may be processed through Shopify Payments or other third-party payment services made available through our website.

These providers may collect and process information necessary to complete your transaction.

Jade X Sage does not control the independent privacy practices of third-party payment providers.

Third-Party Service Providers

We may share information with trusted service providers when necessary to operate our business.

These may include companies that provide:

Website hosting
Ecommerce services
Payment processing
Email marketing
Analytics
Shipping and delivery
Booking services
Customer communication tools
Fraud prevention
Accounting or business support

These providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We Do Not Sell Personal Information

Jade X Sage does not sell customer names, email addresses, phone numbers, or other directly identifying personal information to unrelated third parties for their independent use.

Certain online advertising or analytics activities may involve data sharing that can be treated differently under applicable privacy laws. Where required, customers will be provided with available privacy choices.

Shipping

If you place an order that requires shipping, we may provide your name, shipping address, and other necessary delivery information to shipping carriers or fulfillment providers in order to deliver your purchase.

Repairs & Replacements

If you submit a repair or replacement request, Jade X Sage may collect photographs of the damaged item, order details, purchase date, and information regarding the damage.

This information will be used to review your request and determine available repair or replacement options.

Data Retention

Jade X Sage may retain personal information for as long as reasonably necessary to:

Fulfill orders and services
Maintain business records
Provide customer service
Meet tax, accounting, or legal requirements
Resolve disputes
Prevent fraud
Enforce our policies

Retention periods may vary depending on the type of information and the reason it was collected.

Protecting Your Information

We take reasonable administrative, technical, and organizational measures to protect customer information.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own account credentials, devices, and personal information.

Your Privacy Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the ability to request:

Access to certain personal information we maintain about you
Correction of inaccurate information
Deletion of certain information
Information about how your data is used
Withdrawal from certain marketing communications
Other privacy choices available under applicable law

Some requests may be subject to legal exceptions, recordkeeping obligations, identity verification, or other limitations.

Children’s Privacy

Jade X Sage’s website and services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe personal information belonging to a child has been submitted to us improperly, please contact Jade X Sage so the matter can be reviewed.

Social Media

If you interact with Jade X Sage through Instagram, Facebook, TikTok, or another social media platform, your activity may also be subject to that platform’s privacy policy and settings.

Information you voluntarily post publicly on social media may be visible to other users.

External Links

Our website may contain links to third-party websites or services.

Jade X Sage is not responsible for the privacy practices, content, security, or policies of websites we do not operate.

Customers should review the privacy policies of third-party websites before providing personal information.

Changes to This Privacy Policy

Jade X Sage may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Jade X Sage
Website: www.JadeXSage.com

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