Return & Refund Policy

Last Updated: September 2026

At Jade X Sage, each piece is created and selected with care. Because many of our products are handmade, personalized, or worn directly on the body, certain items are not eligible for return or refund.

Please review the policy below before completing your purchase.

Final Sale Items

Due to the personal and handmade nature of our products, Waistbeads, custom Waistbeads, personalized items, and worn jewelry are final sale.

Once an order has been completed, we are unable to accept returns or exchanges simply due to a change of mind, personal preference, sizing choice, or crystal/color selection.

Custom Waistbeads

Custom Waistbead orders are created specifically for you based on your selected colors, crystals, intentions, and design preferences.

Because of this, custom Waistbeads are final sale once production has begun.

Customers are responsible for reviewing and approving their selections before the design process begins.

Custom orders are not eligible for refunds due to changes in preference after production has started.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Jade X Sage as soon as possible.

A clear photograph of the item may be required so we can review the issue and determine the appropriate resolution.

If Jade X Sage confirms that an item was damaged before receipt or fulfilled incorrectly, we may offer a repair, replacement, or other appropriate resolution.

Repairs

Repairs may be available within 30 days of purchase.

Customers requesting a repair must provide a clear photograph of the damaged strand before any repair option can be confirmed.

Submitting a photograph does not automatically guarantee approval.

Repair eligibility is determined by Jade X Sage based on the condition of the item, the nature of the damage, and the circumstances surrounding the request.

Replacements

Replacements are reviewed on a case-by-case basis.

A clear photograph of the damaged item is required before a replacement option can be considered.

Jade X Sage reserves the right to determine whether an approved request will be resolved through repair, replacement, or another appropriate option.

Damage That May Not Qualify

Complimentary repairs or replacements may not be available for damage caused by:

• Excessive pulling or stretching
• Snagging
• Cutting or improper removal
• Improper storage
• Accidental damage
• Normal wear and tear
• Misuse or improper care

Items outside of the 30-day repair period may still be reviewed, but repair fees may apply if service is available.

Refunds

Refunds are generally not provided for final sale, custom, personalized, or worn items.

If Jade X Sage determines that a refund is appropriate due to an order error or another qualifying issue, the refund will be processed to the original payment method when possible.

Processing times may vary depending on your bank or payment provider.

Exchanges

Because Waistbeads and certain jewelry items are personal-wear products, exchanges are generally not accepted.

Customers are encouraged to review product descriptions, pricing, sizing information, crystal selections, and customization details carefully before placing an order.

Sizing Responsibility

Customers are responsible for selecting the appropriate size and providing accurate sizing information when required.

Jade X Sage is not responsible for incorrect sizing information submitted by the customer.

Please review sizing instructions carefully before placing your order.

Cancellations

Orders may only be canceled before production or fulfillment has begun.

Custom orders cannot be canceled once the design or production process has started.

If you need to request a cancellation, contact Jade X Sage as soon as possible. Cancellation requests are not guaranteed.

Event & Experience Purchases

Tickets, deposits, and payments for Private Shopping Experiences, Waistbead & Wine events, workshops, and other experiences may be subject to separate cancellation and refund terms provided at the time of booking.

Customers should review the specific booking terms before completing payment.

How to Request a Repair or Report an Issue

To request a repair, replacement, or report an order issue, please contact Jade X Sage and provide:

• Your name
• Order information
• Date of purchase
• A description of the issue
• A clear photograph of the damaged or incorrect item

Requests will be reviewed before a resolution is confirmed.

Contact Us

For questions regarding returns, refunds, repairs, or replacements, please contact:

Jade X Sage
Website: www.JadeXSage.com

Mastering Manifestation Through Creation